Gmail

Gmail is suffering its second outage in 24 hours, with users able to access their email but unable to send to other Gmail users or are experiencing unexpected behavior.

In BleepingComputer's tests, when sending an email to a Gmail (gmail.com) address, you will get an immediate delivery failure message, stating "Address not found."

The full error message that people are receiving is shown below.

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser

However, sending emails to GSuite customers who use custom domains is not having any problems.

According to DownDetector, a service that allows visitors to report service outages, the Gmail outage is predominantly affecting users in the USA. At its peak, DownDetector reported over 17,000 users affected by the outage.

DownDetector map for Gmail outage
DownDetector map for Gmail outage

Google is aware of the issue and has been posting status updates about the outage:

Time Description

12/15/20, 6:51 PM

The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.

12/15/20, 6:09 PM

We expect to resolve the problem affecting a significant subset of users of Gmail at 12/15/20, 7:00 PM. Please note that this time frame is an estimate and may change. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior.

12/15/20, 5:44 PM

Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior.

12/15/20, 5:18 PM

Our team is continuing to investigate this issue. We will provide an update by 12/15/20, 6:00 PM with more information about this problem. Thank you for your patience. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior.

12/15/20, 4:29 PM

We're aware of a problem with Gmail affecting a significant subset of users. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior. We will provide an update by 12/15/20, 5:30 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and 

With the latest status update, Google states that the issues has now been resolved. If you are still encountering problems, please let us know.

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